SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of XE Armour (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://xearmour.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic bracelet!!! Delivery fast to the point of issue.
Very nice
Super bracelet. Fits perfectly) links are removed easily. It looks expensive and beautiful. Seller recommend
Very very beautiful and quickly received.
A good bracelet, only a tight clasp. I think not for long enough
Very nice product. Although there is an instrument included to remove links, there were no instructions on how to do it.
Good
Super cool strap. Easy to remove excess link, in the kit there is a special piece) on the hand look very cool and feel you strap. To buy boldly recommend! Come pretty fast, two weeks.
Delivery in 9 days. Straight somehow quickly. The truth is together with other shipments apparently and quickly. Included is a set for removing links. Like everything is OK!
Sim
Good product and came in quickly!
The product fully corresponds to the description. The parcel is not tracked, but it arrived quickly. Seller recommend.
For 6 series is not quite suitable. But the bracelet is still not bad and I will wear it
Perfect
Better than photos and comes with tools to make it shorter
The strap is super, as in the photo. In the kit there was a device to remove the links. Came somewhere in a month. I'm happy, I advise.
It's been a month. All OK
Cool strap! Let's see how it will be worn!
Gut
The bracelet is very cool, just like in the description. But he walked for a very long time. I chose the way of delivery in a stop, in the end I still had to take it at the Russian Post Office)
Very cool strap! Fits the watch perfectly
Removed the excess sells in 10 minutes and it already looks great! The only two remarks is that the packaging is cheap, and the rose gold color doesn’t suit rose gold colored iWatch, but everything else is ok
It's about
Perfect bracelet!
Great!