SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of XE Armour (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://xearmour.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ultimate Protection For The Modern E-Warrior
————————G4000————————– 
Very good quality good sound glow on both sides of the headphones quality excellent order more daughters
Cool headphones, already the second-the child is happy. Came fast
Exactly to the image
Ordered 11.11, came to Peter 16.11. Delivery by courier to the apartment. On all coupons took for ~ 1000. The packing is whole, they look sooooo cool. I bought a gift for a guy for games, but I still did not give it, so I can not say about the quality yet, then I'll add a review. But at first glance everything is just gorgeous!) By the way, I did not write anything about the box to the store. He put it on himself. Just some wrote that headphones come without a box. ¯ _(ツ)_/¯
It's just like the picture, the only catch that doesn't come in a box and was to give away but otherwise it's accurate.
Thank you, glow, work, everything is good!.
Fast and convenient. I like it very much, I took it for my sister.
Nice ears. Slightly heavy
Very good and
Got headphones. I buy them a second time. Past served 4 years fixed many times but in them for days sat and fell once 100. So they cost their money and the sound is simply chic, from all the headphones that bought this the best. The most important thing is that they will not hurt ears. I sit 12 hours in them and do not get tired as they do not touch the ears and fit tightly to the head thanks to the good location of the ear soft pads. The sound is loud at 40% fire can be sitting through the PC. The microphone unfortunately does not know what kind of way I use studio and it's a pity that it can not be removed as it is I don't need to. My grade is 9 10 because of not removable microphone. Basically, the best headphones are even better than some expensive gaming devices!
Excellent arrived in very sophisticated packaging and protects the device from damage
The product in perfect condition, the shipping times were out of time, 1 month and 2 weeks app. I imagine it's because of the pandemic, recommended.
Delivered in two days (MSC), the sound has not yet been checked
Good item. Adapter is very good.
It came fast to the country but by Post it was delayed, it came without a box but very well protected. Fully compliant and recommended!
Very grateful with store. Was very fast postage and the product came very well packed without any risk and toast that liked very thanks
Good Goods
All working as it should. Arrived fast and in great condition. Very satisfied with the product.
Good quilted and luminous helmets sound is acceptable, very nice delivery to Spain to be quick what not bino was with its box or any paper of instruction.
Fast shipment good packing, good headphone.
Everything came on time
Packing is crumpled, but the goods are whole, everything works.
Sound quiet
O produto veio bem embalado e chegou em 2 meses, só não veio dentro de uma caixa própria. O fone parece ótimo, o som soa muito bem e o microfone também. No meu celular o adaptador não funcionou, mas no computador funciona. Fica meio folgado na minha cabeça, o que eu acho confortável, mas se baixar a cabeça, cai. Parece muito bonito e bem construído.
Received without any problem.