SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of XE Armour (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://xearmour.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ultimate Protection For The Modern E-Warrior
good
Headphones super for such a price! And very quickly came. Thanks store
Norms
All the rules except that mixed right from the left .... Well and so normal
Sound-like in a barrel of high there is no, as if the equalizer is 50-100Hz twisted, you need to strongly adjust the sound, for sound standards
awesome set contains a slider to control the music volume (3 steps) and a spare set of headphone pillows thank you store
I order for the second time. excellent headphones for their price.
Super!
good item fast ship
Headphones are beautiful for their price, I recommend!
All right product, it took longer to arrive than expected, but I think it was because of the quarantine, but the sound is good and I love the truth I recommend and I will clearly ask for more
Quite normal headphones, came in a package.
Everything is fine, very fast delivery
good
Headphones arrived, everything is whole, they play quite decently, I'm happy. I recommend to buy. To the store 5 +++.
Delivery month. For its price, the headphones are good. The child was pleased. Thank you.
Delivery to m. o. Two weeks. The quality is good, the bass is very weak.
Ordinary normal headphones, I order constantly, consumables, children regularly break, inexpensive and cheap, which is necessary
The sound is slightly not usual, there is noise reduction, not very large but there is, as a thin cable so that if they twist then they can break (I think so)
Sound great
The headphones themselves are iron, good, played in the car and the sound has adjusted quality. With the box itself, the sound is not very good. But everything is adjustable .. Still not much upset about the quality of fastening the wire to the earphone itself. Let's see how it will hold.
Working headphones, with a good bass, high-quality wire, metal the case of headphones and a plug. They sound good for this money. Can take
Sound as described at the level, for my taste! I recommend the store. Thank you!
Headphones are good, came quickly. With the store did not communicate
Good headphones. On the way 10 days Stavropol cu.