SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of XE Armour (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://xearmour.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ultimate Protection For The Modern E-Warrior
Really nicely fits in hand
Souris fonctionnelle
Дошло до Москвы за 4 дня, всё отлично работает (:
크기는 손에 딱 맞았고 무게가 아쉬움. 마우스를 무겁게 쓰는데 이건 가벼움. 버티컬은 첨 써보는데 불편하지않음.
Пока тяжело судить, плка шла, я сократил время работы за компом и палец не болит, но попробывав пару часов, все равно скажу что очень нужно привыкать.
perfect
First time using it so don’t know how much time would that take it to be habitual of using this vertical mouse. Not comfortable using it but I hope will be better by the time I use to it.
Отличная машь, но пока к ней нужно привыкнуть. Дизайн и работоспособность на 10/10
Со снятой подставкой можно управлять и пальцами. Скользит не очень правда.
as described. love it ty
El mouse corresponde a las características de la descripción, es un buen producto.
Daha önce kullandığım bir ürün. Arkadaşım için aldım. 15 gün gibi bir sürede İstanbul'a geldi. Tavsiye ederim
Мышка хорошая, пришла в течении 2-х недель, попользовался ей где то 2 недели, недочетов не заметил, но привыкнуть к ней для игр трудно
good, fast.
Nice
Good product, good store.
Мышь удобная, ухватистая, под мужскую руку. Но требует привыкания
Comodo hasta ahora.
i am satisfied
Конструкция мыши удобная. Привыкаешь быстро. Сборку неплохая, но швы между пластиком заметны. Жаль, что нет модели с Блютузом.
I received in in a week. It saved my wrist!
estuvo muy bien la atención y el envío, incluso venía bien protegido. Espero que me días bastante tiempo, por el momento ningún problema, estoy satisfecho con el producto, pero para la otra primero comparare precios en tiendas físicas debido a que no es mucha diferencia en precios y demasiado tiempo de envío.
สินค้าถูกใจ..ยังไม่มีปัญหาอะไร..ขอลองใช้ดูก่อน
Perfect mouse! I can say, after years of looking for mouse that fits my everyday use I'm glad I chose this one! Fits perfect into my hands and as a bonus it keeps me having my back straight , not bent in various ways as with old mouse. I can and I will recommend it to everyone who's at the computer for many hours a day. One info which isn't in the product page: The mouse has automatick sleep mode to save battery so you don't need to switch it off when you leave the computer. Mouse came quite fast - 13 days to CZ incl. going through our remarkably slow customs office. Unfortunatelly my mouse came without the palm rest, however Delux Official Store is great store and despite the weekend and time shift which makes communication a bit longer, my palm rest is already on the way, so I can definitelly recommend the seller too! Kudos!
Mousy mouse